Hiten Shah Head of Business Analysis
Ex-Dash, Ex-Trigent, Ex-IBM, Ex-Dell | 20+ years of expertise in Business Analysis, Project Management, and Quality Assurance
Requirements Analysis
Gathering & analyzing business requirements
Agile Methodologies
Scrum, Kanban and Agile frameworks
Exploratory Testing
Quality assurance and testing strategies
About
✯ Professional Summary
Business Analysis professional with 20+ years of industry experience across renowned organizations like IBM, Dell, Trigent, and Dash. Currently serving as Head of Business Analysis at Leader Investment Group (LIG), leading teams and improving processes across departments.
✯ Current Role
- → Lead, mentor, and train Associate Business Analysts
- → Mentor Product Owners on value-added features and product quality
- → Improve internal processes across different departments
- → Work closely with management teams including Product Managers, Partners, and Directors
✯ Education
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering Dr. Ambedkar Institute of Technology (2007 - 2011)
Photo by Ben Rosett
Years Experience
In IT industry across various roles and domains
Key Roles
Business Analyst, Project Manager, Test Lead, and Engineer
Major Companies
Experience at LIG, Dash, Trigent, IBM and Dell
Experience
Leader Investment Group - LIG
Head Of Business Analysis
- ✯ Lead/Mentor/Train Associate Business Analysts
- ✯ Review BA Deliverables
- ✯ Improve various internal processes across different departments
- ✯ Work closely with Partners, VP-Sales, Director, Service Delivery Managers
Remote
Dash Technologies Inc
Practice Head - Business Analyst
- ✯ Mentor / Train Junior Business Analysts in the US
- ✯ On Job Support to Business Analysts in the US
- ✯ Review/Revise Business Analyst Training Material
- ✯ Involve in internal Business Process Improvement
Bengaluru, India
Trigent Software Inc
Multiple Roles
External Consultant / Senior Business Analyst
May 2019 - January 2020
Senior Business Analyst / Project Manager
March 2006 - May 2019
- ✯ Conducted discovery sessions for requirement elicitation
- ✯ Documented requirements and specifications
Bengaluru, India
IBM India Private Limited
Technical Roles
Network Administrator
March 2005 - March 2006
Senior Systems Engineer
December 2003 - March 2005
Bengaluru, India
Dell
Senior Technical Support Representative
- ✯ Provided resolutions for Dell systems in the U.S.
- ✯ Developed innovative resolutions for hardware management
Bengaluru, India
With over 20 years of experience across various roles, I bring extensive expertise in Business Analysis, Project Management, and Technical Support.
View My SkillsSkills
Business Analysis
Project Management
Technical Skills
⟡ Languages
⟡ Soft Skills
Certifications
Certifications
Professional certifications that showcase expertise in data science, IoT technologies, and business analysis tools.
Photo by Ben Rosett
Introduction to Data Science
Certificate of Completion - Intro to Data and Data Science
Kaizen IoT Workshop
Kaizen IoT Workshop - Participation Certificate
Azure IoT Suites
Developing Apps for the Internet of Things-Azure IoT Suites
Windows 10 IoT Core
Getting Started with IoT - Windows 10 IoT Core
Tableau
Certificate of Completion - Tableau
Interests
Beyond my professional life, I'm passionate about several areas that keep me inspired and creative.
01 Startup App Testing
I enjoy exploring and testing new startup apps, providing feedback on user experience, functionality, and potential improvements.
02 Innovation & Startups
Passionate about quality-driven innovation and the startup ecosystem, I'm constantly looking for ways to contribute to emerging technologies.
03 Creative Writing
In my spare time, I compose short horror stories, exploring creative narratives and developing my storytelling skills.
04 Contributing to Startups
I'm passionate about leveraging my technical and analytical skills to help startups create a better world through innovative solutions.
Photo by Brooke Lark
App Testing Process
I follow a structured approach when testing new startup applications:
- → Evaluate UX/UI design and user journey
- → Test functionality across different devices
- → Analyze performance and response times
- → Provide actionable feedback for improvements
Creative Writing
My approach to writing horror stories incorporates:
- → Psychological tension over graphic content
- → Environmental storytelling techniques
- → Character-driven narratives
- → Unexpected plot twists and revelations
I would love to contribute to startups via my skills for a better world. My passion for quality, innovation, and creative problem-solving drives everything I do.
Contact
Let's Connect
Feel free to reach out for collaboration opportunities, professional inquiries, or just to say hello.
Send a Message
Photo by Hunters Race
© 2023 Hiten Shah. All rights reserved.